Customer support

Athader’s after-sales department provides fast service, professional technical assistance, and training during the assembly and commissioning of the installation.

Our staff has extensive experience in the metal processing industry and is trained to respond to any technical queries.

We offer scheduled preventive maintenance service, which includes periodic inspection visits which focuses on checking the efficiency of the equipment and ensuring continuous productivity.

At the same time, the customer’s personnel are provided with the necessary instruction to maintain the installation in the best operating conditions, being able to analyze all the improvement options that could be incorporated into the installation, to achieve greater performance and production.

Thanks to our internal management system and stock of spare parts, we attend to any urgent need, whether caused by breakdown or need for spare parts, reaching anywhere in the world in a fast and effective way.

This reduces delivery time and improves our after-sales service.

All Athader machines are connected via the internet to our electronic department to perform remote maintenance and achieve improvement in machine performance.

Through remote maintenance, we communicate remotely with the PLC, HMI, drives and other electrical equipment installed, to make a diagnosis, and resolve incidents remotely.

We may also the PLC program and HMI screens, so that customer is able to utilize the latest improvements and versions.

Our team of professionals will attend to your query immediately to provide a resolution in the shortest possible time.

For Urgent Assistance call us at +34 603 490 144. If you need immediate attention from our team, you may also do so through the following contact:

Email:  athaderservice@athader.com