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Athader
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    • Slitting Lines
    • Leveling & Cut-To-Length Lines
    • Combined & Multiblanking Lines
    • Banding & Packaging Lines
    • Recoiling & Inspection Lines
    • Special Lines
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  • Industries
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    • Stainless Steel and Aluminium
    • Automotive and railroad
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  • Technology
    • Rotary / Flying Shears
    • Automatic Slitting Heads
    • Automation And Optimization Of Production
    • Leveling Technology
    • Stacking Systems
    • Monitoring System “The Matrix”
  • Customer Service
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Customer Service

Home Customer Service
After-Sales Service

After-Sales Service

Athader’s After Sales Service Department is committed to providing prompt and professional technical assistance & service as well as training service during the assembly and start-up of the Line.
Our qualified staff has years of experience in the metal processing industry and is ready to assist you with your technical questions.
The company offers a Preventive Maintenance Service Schedule, which comprises regular visit with the objective of checking the machinery’s efficiency in order to ensure its continuous high productivity. We give instructions to the client’s staff in order to keep the Coil Processing Line in the best operating conditions possible.
Athader’s Technicians will advise on all improvement options that could be incorporated in the installation to achieve higher efficiency and production.
Concerning Spare Parts, thanks to our internal management system, we are able to attend any urgent need caused by breakdown or spare part requirements, which reduces delivery time and improves our after sales support.
Tele-maintenance

Tele-maintenance

All the machines manufactured by Athader can be connected by internet to our Electronic department to perform Tele-maintenance, achieving a better Technical Service Support.
Tele-maintenance enables us a long distance communication with the PLC, HMI and with most of the installed electrical components, been able to carry out a Failure self-diagnosis, and to solve in remote mode any issue that might happen as well as PLC and HMI screen updating.
Our customers always have the latest updated version of the equipment.

Telemantenimiento

Contacts

Contacts

We have a Technical Team available to handle any mechanical or electrical query from our customers.
To contact with our Customer Service Team,
24H/7D Customer Service

24H/7D Customer Service

Athader offers a 24Hours/7 days a week, Customer Service .
In case of an emergency, you can contact us through our 24H/7D
Contact Service.
Phone 24H + 34 603 490 144
E-mail athaderservice@athader.com.
Our professional team will attend all the queries from our customers immediately and will provide the Best solution within next 24Hours.
Customer support

Customer support

Global location

Global location

Tradeshows

Tradeshows

Opportunities

Opportunities

Coils Processing Lines

Slitting Lines, Leveling and Cut-To-Length Lines, Combined and Multiblanking Lines, Stacking and Strapping Lines, Inspection Lines, Special Lines.
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Contact

ATHADER, S.L.
Pol.Masti Loidi 17A
20100 RENTERIA (GIPUZKOA)
+34 943 219 199
comercial@athader.com
Design and development: Eurosíntesis

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